Client Services

Friendly and dependable staff available when you need us most

Things don't always happen the way you want them to, and being ready to not only handle but understand any situation is essential to success within the Hospice environment. 

Let us be there for you to quickly and efficiently take care of all your various needs within the pharmacy benefit. Our client services staff is never outsourced and each Hospice is assigned a dedicated Client Services Team.

What we do for you: 

  • On Call availability 24/7, 365 - with an average hold time of 22 seconds
  • Receive and process Prior Authorizations (PA).
  • Assist with patient admissions into the Wisexfer System (if interfaces are down).
  • Long term care team works with long term care pharmacies, managing eligibility and medication coverage on behalf of your Hospice.
  • Work with your pharmacies to resolve any claims processing issues in a timely manner.

Allow our Client Services Staff to take the hassle away from your nursing and administrative teams by reducing the time spent on the phone. Let us work for you to tackle any issues related to the pharmacy benefit during day-to-day operations. Our staff is here to help create positive efficiencies that allow you to provide the highest level of care at all times, even during times of crisis. 

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